Troubleshooting the participant half of telehealth connections

At GSDC, we have made it our focus to maximize participant and staff safety through social distancing, mandatory face masking for staff, regular disinfection of surfaces according to CDC protocols, and following all local and national guidelines during this pandemic. Through our telehealth services, we are able to continue to provide the same quality of therapeutic assistance that our participants have come to expect from us in person.

However, technology doesn’t always play nicely, and that is especially true when two parties need their internet connections to get along. If you have experienced telehealth difficulties and it’s due to a connection issue on your end, we want to help in whatever way we can.

We have created the following short guide as a starting place for troubleshooting potential connection problems. Additionally, please feel free to reach out to our IT staff if you’re experiencing telehealth connection issues beyond the scope of this guide.

Click here for a printable PDF copy of this guide (4.5″ x 6″)